Mark is an experienced senior manager
and project manager with both practical experience and academic study of
customer interaction, for both corporate customers and consumers. Mark has
tremendous insight and understanding of customer motivation and satisfaction,
plus their effect on customer loyalty and profitability.
Mark's main area of expertise is Project Management and especially Project Turnaround.
His vast experience of projects enables him to rapidly identify
areas of weaknesses in projects and specify best-practice
solutions to ensure the project is turned around and delivers on-time, within budget and to the required quality criteria. His exemplory
track record is proof of his skills and expertise in this difficult area.